Clearbit release notes

• Improvement: List Enrichment now limits enriching the same list to three times within an hour.

• Fix: Audiences were not loading for some customers; this issue is now fixed.

• Improvement: We have enhanced the functionality of restricted picklists. Previously, attempting to input values into a restricted picklist in HubSpot without a matching option would result in the entire field being dropped. With the update, we will now only push the values that align with the preset options.

• Improvement: Customers now have the option to prevent email addresses submitted for enrichment from being included in the Clearbit database. This can be done by activating the Community Data Opt Out feature in your Admin Account Settings page.

• Fix: We addressed an issue that prevented newly created Audiences from loading on the first try.

• Fix: We fixed a recently introduced bug that was preventing customers from setting up new forms integrations.

• Fix: Some customers experienced very long or stalled load times for Audiences, Company, or Person pages in the last couple of weeks. We addressed an issue with the underlying resources available to Audiences, and they are now processing as expected.

• Fix: Live enrichment was starting as soon as a user configured their first field mapping. It now works as intended, and users will need to toggle live enrichment on once they’re ready after configuring field mappings.

• Improvement: We've now included a warning prompt if Field Mapping types do not match between Clearbit and HubSpot CRM fields.

• Fix: Previously, only 500 lists were visible in the List Enrichment selector. We've updated the functionality to allow users to search for any HubSpot List by its name.

• Fix: We fixed an error where some account name fields were mistakenly displaying extra descriptive text in the name field.

• Fix: A few customers were experiencing incorrect data appearing in the Company Name field due to an issue in how the mapping was handled.

We're excited to announce Clearbit by HubSpot, a HubSpot-centric Clearbit experience that brings together the power of Clearbit's Enrichment, Forms, Target Markets, and Visitors features.

For our Free Clearbit account holders, Clearbit by HubSpot includes:

• Target Markets: Effortlessly uncover your market by identifying relevant companies and accounts.

• Visitors: Gain insights into your site's visitors and pinpoint those that fall within your target market.

• Lookup: Conduct one-off lookups to gather information on specific email addresses.

• HubSpot CRM Integration: Sync companies identified in your Target Markets and Visitors directly with your HubSpot CRM.

For those with Paid Clearbit accounts, you'll get even more:

• Enrichment: Access comprehensive firmographic data for companies and contacts directly within your HubSpot portal, giving you the depth of information you need to make informed decisions.

• Forms: Optimize your lead capture process with shorter forms that don't compromise on data quality, boosting your conversion rates and enriching lead information right from the start.

These updates are part of our ongoing commitment to providing a more integrated and efficient experience for our users, enabling you to leverage the full potential of Clearbit's capabilities within your HubSpot ecosystem.

No significant bug fixes this week

• Fix: Some customers experienced records that met Audience criteria not showing up in the Audience - fixing an error with the field that tracks last page view time resolved the issue.

• Fix: We resolved an issue where the Audience tab within a Company record in Audience lists was not populating. 

• Fix: We corrected an error where the Prospector ‘export to Salesforce’ function was not populating the Lead Source.

• Fix: Some customers were unable to log in to Clearbit. We fixed the problem by addressing an underlying issue related to the HubSpot sync status.

• Fix: We resolved an issue where customers could have experienced delays in synchronizing Audiences to their Google Ads account.

• Fix: We updated the Clearbit app Home Page to reflect usage information and website visitor counts correctly, or to display a dash when the account isn’t configured with an integration that will populate those fields.

• Fix: We fixed an error that was causing an “unable to sync” error message when trying to authenticate the Salesforce integration.

• Fix: We resolved an Incident where some customers may have experienced enrichment delays or delayed Audience results and deliveries for about one day.

• Fix: The “Companies in my CRM” filter was not working as intended in the Visitors page. We changed the filter to “Companies not in my CRM” and modified the behavior to work correctly.

• Fix: We addressed a UI issue that was preventing the “Run test for webhook” option from working.

• We resolved an issue that caused a short period of degraded performance in the Platform UI. 

• We fixed a bug that was preventing importing Company audiences from a CSV file.

• The Usage Details graph was hard to read because of an error in displaying labels on the x-axis. This is now fixed.

• An authentication error affecting some customers' access to Legacy Marketo and HubSpot integrations has been fixed.

• We experienced an issue over the last 10 days where some Alerts based on page view data were delayed. This issue has been resolved, and Alerts should be going out as expected.

• We addressed an issue with “Salesforce disconnected” email notifications being sent after the connection was successfully reconnected.

• Fixed a problem with Company pageviews not properly syncing to Salesforce.

• We improved the accuracy of NAICS industry values in Company records.

• Fixed a login issue where users were immediately logged out after accessing Clearbit.

• We resolved a problem preventing some customers from creating Advertising Audiences.

• We identified and addressed increased response in our Reveal API.

• We improved the Visitors CSV export feature to include adjustments based on filters.

• We made the error message clearer for free tier users when they run out of credits.

• We addressed an issue where some customers were not correctly receiving Alerts from Audiences.

• We fixed a UI error that made it difficult to set allowed referrers when setting up Forms for HubSpot.

• We resolved a problem with some field mappings not being saved for company objects within Hubspot integration.

• We've fixed a problem in the platform logs for the Marketo integration, ensuring all historical data is now included.

• Fixed a sign-in issue where admins were unable to re-issue an invite to a user.

• Users were unable to delete add audiences; resolved with a fix to the User Interface.

• Addressed an issue with incorrect credit usage appearing for paid plans.

• Fixed a short-lived issue where some users were unable to create advertising audiences.

• Response times for the Company, Discovery, Reveal, and Person APIs were elevated for a period lasting about 1 hour on Sunday evening Pacific Time. During this period, Company and Person data could have been out of date.

• Implemented a follow-up fix to the previous Audiences issue where a small number of customers were seeing a blank page for Audiences, despite the Audience having valid data.

The Clearbit team is taking a Winter Break in the last week of the year. We’ll see you back here with a new edition of what’s been shipped on January 9th. Happy New Year!

• Fix: A recent change in Clearbit’s underlying architecture resulted in audiences pulling incomplete data. The issue is now resolved and audiences should reflect their full results.

• Fix: Corrected a problem where email addresses were mistakenly treated as case sensitive during authentication. They are now recognized as case insensitive.

• Fix: Discovered and fixed an issue with the ‘Date In Last’ and ‘Date In Next’ Selective Enrichment filters for enrichment with HubSpot.

• Fix: Authentication was failing when connecting Clearbit to the Salesforce Managed Package - this is now fixed.

• Fix: Addressed an issue with importing audience records from a CSV file.

• Fix: Removed a spurious space at the end of the type field in a small number of data fields.

Clearbit is now part of the HubSpot family! This acquisition opens up new opportunities to help millions of organizations grow better. Find all the details here.

In line with this new chapter, we're extending a warm welcome to HubSpot customers to join the Clearbit community. To take advantage of our services, a HubSpot account will be required for new sign-ups. Learn more about signing up with HubSpot here.

Existing customers who signed up before December 4th, 2023 can continue to access their account using their email address and our new 'magic link' authentication flow.

• ​​Improvement: Upgraded our Salesforce integration to make API calls more efficient and effective.

• Fix: Fixed a data display issue in CSV-imported audience reports.

• Fix: Resolved accessibility problems with Batch reports.

• Fix: Addressed an issue where certain automated tasks were not being generated correctly in Salesforce.

• Improvement: Adapted our Segment integration to accommodate recent changes in Segment's Webhook destination functionality.

• Improvement: Introduced a new feature for Prospector API users, allowing them to preview results without consuming their credits.

We just released a brand new version of our tried and true Visitor Report, integrated into the Clearbit Platform and now available on-demand. The new Visitor Report will give you access to real-time company and person visitors, access to multiple timeframes, and access to much richer firmographic data on every company visiting your site. While you’re there, check out our new beta feature to define what intent means to you.

Saving the best for last - the Visitor Report is now natively integrated with Clearbit Prospector - allowing you to pull up contacts for one or multiple companies, ready to refine and download using our simple Prospector UI. Check out how it works in this video.

• Fix: Fixed issue with Slack alert notifications not getting delivered for some customers.

• Fix: Resolved a broken hyperlink on the Clearbit Tag Integrations page.

We just released a brand new version of Clearbit Prospector and integrated it into an intuitive, user-friendly interface inside the Clearbit Platform. We have almost doubled our Prospecting data set, added new roles and seniority, and have made it simple to fine-tune your search for prospects using a variety of filters, such as job title, company size, industry, and location. Ready to try it? Just look for Prospector in the Clearbit Platform application menu.

• Fix: We addressed a bug that was causing re-authentication issues with Salesforce following a disconnected integration connection.

• Fix: Fixed a broken link in the “Latest Updates” section on the application sidebar

• Fix: Updated links in the new user onboarding flow

• Improvement: We adjusted the wording of the message shown when the Slack integration is disconnected.

One less password to remember! We’ve simplified the Clearbit sign in flow while making your account more secure. We’re introducing a new sign in flow that uses “magic links.” Using a shared login? No problem - as you already know, Clearbit doesn’t charge by the seat, so everyone on the team can have their own account. Read about these changes in more detail in our Help Center article. 

• Fix: Audiences and alerts were using delayed data due to a delay in website traffic entering the Clearbit Platform. This issue was resolved with no data loss, and the data for Audiences and Alerts were brought up to date. 

• Fix: There was an interruption in the Watchlist API service that is now resolved.

• Fix: Some of our Free Tier customers received an erroneous “over quota” message. This issue is now fixed and the message will no longer appear incorrectly.

• Fix: We addressed an edge case where some customers were facing issues with Marketo forms not submitting when using form shortening with the Clearbit tag enabled. Changes have been made to allow Marketo's default field validation in this scenario, ensuring the forms can now be submitted successfully.

Back in early September, we introduced the all new Clearbit, powered by AI, and free to get started. Now we’re back with more ways for you to get value. We’ve designed new plans that scale to meet the needs of your teams and business. Like what you’ve seen in the Free Plan, but need to do more? Simply use a credit card to buy more credits via our Growth Plan. Need more enterprise controls? We've got those too. Contact us to talk about our Business Plan.

• Fix: People records with no associated company weren’t displaying correctly - this was happening primarily for records with personal email addresses, and is now fixed.

• Fix: Addressed an issue with the current month not showing on Usage charts for some users.

Just a few weeks ago, we told you about how we’ve harnessed the power of Large Language Models to use AI to improve coverage for several important key data attributes. Now we’re back with the great news that we’ve extended those improvements even further. We now have greater than 99% coverage for the most enriched domains on our Platform for Company Employee Count, Estimated Annual Revenue, and Geographic Location. This update reinforces our commitment to be the best in B2B data. But the story doesn’t end there - stay tuned for an upcoming update where we’ll tell you about exciting advancements around our B2B contact list data.

• Improvement: We’re updating the credit system for free Clearbit Platform accounts so you can get more done with your 500 free credits per month. Don’t have a free account yet? There’s no better time than now to sign up and experience the power of Clearbit’s data.

• Improvement: We modified the language in the Platform Account Enrichment page to more clearly explain what happens when enrichment is enabled.

We improved the discoverability of user, team, and API settings by consolidating them into a single Settings view. You can find these by going to the Clearbit Platform and selecting “Settings” from the main sidebar navigation. Usage can also be found under your team settings.

• Fix: We found an issue where last week’s free Visitor Report was missing data. Updated reports have been re-run and sent out to subscribers.

• Fix: We found and fixed a bug that showed Salesforce enrichment was stuck in the “starting sync” stage when on the back end, enrichment was actually working.

• Fix: We found a typo in the UI on the Usage page in the Clearbit Platform - that’s fixed now.

• Fix: Uploading a file for Batch processing through the dialog box was not working, though dragging and dropping the file did work. We’ve fixed this issue so both methods result in the file getting processed correctly.

• Fix: Clearbit Capture was displaying the wrong number of people for a Company Record. We found and fixed a recently-introduced issue with the filter not being properly applied.

• Fix: We fixed a problem where a dropdown menu on the Audiences page was rendered in the wrong place in the page.  

• Fix: The ActiveAt attribute was not getting populated in HubSpot records that were created after the mapping was added, despite the Clearbit back end having the relevant data. We implemented a fix that keeps this attribute in sync between the two systems.

• Fix: The “Google has been disconnected” alert message was fixed to route to the correct place to resolve the connection error.

• Improvement: Added a new set of Company tags to the Audience Builder. Previously, these tags were only accessible through an enrichment attribute or the API.

• Fix: Addressed an issue where canceled exports were erroneously deducting credits for free accounts. We've refined the logic so that credits are only consumed once the export successfully completes.

• Fix: Improved query performance for searching for an audience member by name.

We made a promise to be the best in B2B data, and our team has been hard at work doing just that. We’ve harnessed the power of Large Language Models to use AI to achieve even more improvements in our coverage of key data attributes. We now have greater than 99% coverage for the most enriched domains on our Platform for Company Description, Industry, Tags, as well as for standard industry classification frameworks like NAICS, SIC, and GICS. And we’re not done - stay tuned for huge improvements in other key attributes soon.

• Fix: Marketo forms were not submitting when specific adblockers were active. While this bug was previously fixed, an edge case caused it to resurface. Specifically, when a user copy/pasted an email and attempted to quickly submit a form on a slow connection, the form failed to submit. That edge case is now also resolved.

• Fix: We resolved an issue where Salesforce synchronization status appeared to be stuck at 75% despite the backend synchronization having completed successfully. 

• Fix: The Clearbit Created Time attribute was incorrectly being updated for records during backfills. We've now implemented a fix to ensure that this attribute is updated only when the record is initially ingested.

• Alert: Important Notice Regarding Recent AWS Outage Impact on Compliance-Related Records

  • We want to bring to your attention an important update regarding a recent AWS outage that took place on September 18th-19th, which had an impact on our services. During this outage, there were instances where Clearbit may have failed to receive and mark records from HubSpot Webhooks as Compliance Deleted in our systems. As a result of this outage, there is a possibility that Clearbit could still surface information from records that should have been marked as Compliance Deleted during that specific incident period.

  • To ensure that the Compliance Delete records are accurate and up-to-date in our system, if your organization deleted any HubSpot CRM records for compliance reasons during the outage period we strongly recommend that you provide us with a list of the associated emails and/or domains of these records. This will enable us to confirm that these records are  marked within the Clearbit ecosystem.

  • To submit records, or if you have any questions or concerns, please don't hesitate to reach out to our team at security@clearbit.com.

• Fix: We resolved an error on the payment page for Batch processing.

• Fix: We fixed a bug that prevented deleting users from the Platform Teams page.

• Fix: We've fixed an error that led to users receiving email digests with Company records not aligned with their Salesforce Account Owner status.

• Fix: Due to a multi-region and multi-service AWS outage, we had delays in data processing between about 4:00pm Pacific Time on September 18th through about 4:00am Pacific Time on September 19th. Due to these underlying storage and network infrastructure issues, some data loss happened during the outage window. To better guard against future data loss, we have migrated part of our infrastructure to solutions with additional redundancy features and will continue to implement additional measures.

• Fix: Addressed an issue in Selective Enrichment for Marketo where the 'add condition' function in sub-grouping was not functioning as expected.

• Fix: Our UI has been updated to accurately reflect that the Marketo Integration only supports live enrichment.

• Fix: We've fixed a problem in Selective Enrichment for Marketo related to Date Type fields, ensuring they now display the correct options.

• Fix: We've fixed an issue where certain company names were being incorrectly set to the string "default."

This week, we're highlighting two significant internal enhancements aimed at improving your experience with data enrichment:

1. Real-Time Enrichment for New Records:

We understand the importance of swift data delivery for your lead routing workflows. To ensure your data is enriched in real time, we're adjusting our process. Newly created records in Salesforce will now take priority in the initial pipeline stage, while updated records will follow at longer intervals. This change will enhance the speed and efficiency of your lead routing workflows.

2. Streamlined Backfills for Enhanced Performance:

We're taking steps to prevent potential bottlenecks in data processing. To achieve this, we're limiting backfills for the integration objects in each customer’s account (Accounts, Contacts, Leads, Companies, etc.) to one per 24 hours. This change will provide our system with the necessary time to completely process the original batch of data, resulting in smoother dynamic updates and backfills for everyone.

These improvements demonstrate our commitment to addressing challenges and continuously improving your experience with Platform enrichment integrations. Thank you for your ongoing support, and we're looking forward to delivering even more improvements in the future!

• Fix: Platform access was intermittently down over the course of several days; we've now mitigated this issue.

• Fix: Resolved an issue where Audience alerts were not being delivered.

• Fix: Fixed a problem with ad-blockers interfering with the Clearbit tag functionality.

• Fix: Addressed Batch processing error messages not being displayed.

• Fix: Addressed issues with managing users in the new UI “manage team” page.

Let’s dive into an exciting feature from last week’s big Clearbit release: an automated data test. 

When you enroll in your free Clearbit account and go through onboarding, you can now run the industry’s first self-serve data test. Automatically identify your ICP, run match rate and data quality analyses, and even see how much better your ICP identification could be with Clearbit. All based on a sample of your Salesforce or HubSpot records that we can automatically ingest, or from a CSV import if you prefer.

What you get from a self-serve data test:

• Quality Snapshot: With a few clicks, you can see the quality of every record type in your CRM. There’s no other way to do this for free.

• No Blank Slate: By connecting your CRM, your free Clearbit account will automatically start pulling in and enriching your data!

• Touchless Evaluation: You can now instantly evaluate our potential impact on your data, regardless if you’re ready to chat with us or not. 

Sound intriguing? Check it out by creating a free account today!

• Fix: Addressed issues that were causing slow response times in the Clearbit Platform.

• Fix: Resolved a problem that resulted in elevated response times for all APIs and Enrichment backfills.

• Fix: Help Center was unavailable to some users for several hours. An issue was resolved with our vendor, and Help Center availability was restored.

Today we have three major announcements. We have massively improved our core data sets, released an-all new data control center, and you can now test everything we have to offer – for free.

Read our blog post for all the details!

• Improvement: Added a new data source to improve employee count, revenue and location data.

• Fix: We discovered and fixed an error with synchronizing fields for several accounts for the Marketo integration.

• Fix: Addressed an issue with several Salesforce accounts not being updated.

• Fix: Detected and addressed error in selective enrichment criteria processing.

• Fix: Corrected an error with missing metrics that would be visible on the Clearbit platform dashboard. The issue was caused by an error in implementing some forthcoming platform UI changes.

• Fix: We cleared a backup causing delays in certain forms of enrichment, impacting integrations including Platform Enrichment for SFDC, Hubspot, and Marketo, as well as Person API webhooks.

As part of our promise to be the best in B2B data, we've improved our coverage for employee count and revenue data for public companies and their subsidiaries by a whopping 50%!

We've achieved this by tapping into the power of Large Language Models, so we can use AI to provide you more accurate insights more quickly than anyone else in the industry.

• Alert: HubSpot added property validation rules, but has not yet provided a way to retrieve the rules via their API. This means that, if you add these validation rules, and Clearbit returns a value that doesn’t conform with the rule, enriched data would not be pushed back into the HubSport platform. We advise not using these validation rules until the ability to retrieve them is available. See this article for details from HubSpot.

• Fix: Changed how Clearbit authenticates to customer Salesforce instances to reduce frequent disconnections, mitigating the need for customers to reconnect often.

• Fix: Addressed an intermittent issue where alerts were not being sent to Slack unless the relevant Audience was viewed. 

• Fix: Corrected an error that could cause CSV exports to get stuck.

• Fix: Addressed an issue where the ClearbitReady status was not updating despite a successful enrichment to the record.

• Fix: Resolved an issue with real-time enrichment for Salesforce Enrichment on our Platform. Some users previously experienced up to 4-hour delays for specific records.

• Fix: Fixed a problem that led to large Audiences loading very slowly

• Fix: Revised the tool tip to provide an accurate description of the SIC attribute.

• Fix: Refreshed the legal link within our help center.

• Fix: Modified our data types for Marketo Field Mapping, mapping integers to our specific number data type.

• Fix: Adjusted the legal names of numerous companies to the correct versions.

• Fix: Verified that exporting to CSV functions as intended.

• Fix: Enhanced the precision of the custom trait page view data.

• Fix: Resolved a problem with a blank file being generated for Audiences exported through Platform UI.

• Fix: Corrected erroneous Salesforce Connector disconnection alerts caused by specific scenarios, such as connecting different Salesforce Product orgs and linking Sandbox accounts.

• Fix: Addressed problem with Audiences loading slowly.

• Fix: Fixed an issue with displaying dates on the metric graph for the Advertising Dashboard.

We just released a new system trait to help you better understand the outcome of a record’s enrichment compared against your field mappings. This status code is designed to help you create a more effective workflow by providing a clear outcome of Clearbit's attempt to find enrichment data that matches your field mappings.

The three possible code values for Clearbit Status are:

• 200: Clearbit successfully found enrichment data corresponding to the field mappings. For example, the Company Name attribute was mapped and Clearbit successfully found data for that attribute.

• 206: While Clearbit found enrichment data, it does not match the current field mappings. Building on the previous example, Clearbit found data for a record’s Company Name attribute, but this attribute was not mapped.

• 404: Clearbit was unable to locate any enrichment data to match against the field mappings.

Using Clearbit Status provides a strategic advantage in managing your workflows. By integrating this status code as a trigger in Salesforce, HubSpot, or Marketo, you can streamline operations and automate specific actions effectively. This enables you to optimize your processes and make the most out of Clearbit's capabilities for your business success.

• Improvement: Added GICS 2020 and NAICS 2022 attributes - available in the Company details profile page, the Enrichment sync tab, in Batch enrichment, and in the API Documentation

• Fix: Corrected an issue related to improperly formatted LinkedIn handles.

• Fix: Addressed a sporadic issue with the Advertising Audience sync interval.

• Fix: Resolved potential failures in Customer syncs while syncing certain objects with the Marketo integration.

• Fix: Fixed an issue with Selective Enrichment to prevent enriched records from getting stuck in the "pending" state due to an error in logging.

• Fix: Deleted selective enrichment filters are now invalidated right away.

We are excited to announce that Clearbit's legacy Marketo integration will be replaced with an upgraded version as part of our ongoing commitment to improvement. Our new Marketo integration allows you to get more fields that are relevant to you, and to do more with your data. 

This transition will take place over the next few months for all customers currently using the legacy integration. Support for the legacy integration will be available until its end-of-life date later this year, and there will be no changes to the contract terms and pricing.

We’re here to make your transition seamless. You have two paths to choose from:

• Guided Migration: Schedule a 30-minute session with our implementation experts. They’ll walk you through the migration process, provide detailed instructions, and address any queries you may have. You can book your session here.

• Self-Serve Migration: Prefer to do it yourself? We’ve got you covered. Check out the documentation to learn how to access the platform and get set up with the new Marketo integration.

If you have any questions or need additional support during this transition, please don't hesitate to reach out to us at migrations@clearbit.com. We are here to assist you every step of the way.

• Improvement: We’re incrementally rolling out changes to our Public Company data to improve coverage and quality for attributes such as Employee Count, Revenue, and Parent/Child relationships. 

• Fix: Mitigated an Incident that was causing slower than usual Batch processing.

• Fix: Resolved an Incident affecting certain customers using Salesforce Enrichment on Platform, where records were not being enriched.

• Fix: Addressed a bug in the Salesforce integration that resulted in the 'lead exist = false' audience condition failing to filter out records with leads.

• Fix: Fixed an issue where a customer's audience was getting stuck, leading to a failure in delivering destinations.

• Fix: Improved the new account workflow in the dashboard to handle case sensitivity in email addresses correctly.

For the first time ever, we have true global coverage. Using a combination of our own proprietary data gathered during these last 7 years combined with the powers of Large Language Models – we can identify and enrich any company or contact, from any country, in any language. 

Japanese, Korean, Hebrew, Spanish, French, and Mandarin language domains are all now perfectly enriched with English descriptions, industry categorizations, keywords tags, and every other Clearbit attribute. 

As a Clearbit customer, you’ll feel this most in Europe and Asia. Our EMEA and APAC coverage has expanded significantly; we’ve added coverage of 2.1M new EMEA companies (+30%) and 1.7M new APAC companies covered (+34%). 

• Improvement: We added 250 million new people to our enrichment database, and updated 500 million existing records, with a particular emphasis on improving our people data in APAC and EMEA. This update not only adds new records, but also enhances the existing data with corrected and additional attributes, resulting in better match rates overall and for specific attributes. 

• Improvement: Customers subscribed to our new standard plan now have access to a graph that displays universal usage statistics.

• Improvement: Created a comprehensive article on setting up SAML authentication with Azure to help customers with their configuration.

• Fix: Fixed an issue with the Marketo integration that caused form shortening to fail due to ad blockers blocking the loading of Clearbit JS. As a result, forms were not being submitted.

• Fix: Successfully resolved the issue of Clearbit Capture not correctly displaying user avatars.

• Fix: Addressed a problem where changes made to field mappings were not being saved in the UI when using Selective Enrichment.

• Fix: Resolved an intermittent issue related to HubSpot form shortening, which occurred during the initial page load.

We’ve released an all new company tagging system that significantly improves our accuracy for existing tags and over 1400 all new company tags. We’re introducing keyword tags: granular tags based on the content of a company's website. Things like business model (B2B, B2C, SAAS), category (Sales Enablement, Digital Marketing, Business Intelligence), and keywords (APIs, Data, Crypto). Our Clearbit company tags are now upgraded from 152 to 1572 highly granular tags perfect for the modern technology company. For more details, see https://clearbit.com/blog/reimagined-company-tags 

• Improvement: Clearbit Global Coverage: We have significantly expanded our coverage in EMEA and APAC regions. We’ve added coverage for 2.1M new EMEA companies (+30%) and 1.7M new APAC companies (+34%). Furthermore, we have included over 250 million new global contacts to our dataset, primarily focusing on APAC and EMEA.

• Improvement: We have implemented changes to our internal account management console, simplifying the process for our customer teams to better serve you, our valued customers.

• Fix: We resolved an issue with Marketo list enrichment, ensuring that all records in a list are enriched or re-enriched, regardless of their previous enrichment status.

• Fix: Fixed a bug that prevented mapping new fields in the Hubspot and Marketo for Platform integrations.

• Improvement: We built automated tools to enable a seamless migration from our Legacy Salesforce integration to the new integration on the Data Activation Platform.

• Improvement: The free TAM Calculator tool now shows 50 companies in your TAM instead of 15. Explore our collection of free tools at https://clearbit.com/resources/tools. 

• Fix: We resolved an issue with sending too many “Salesforce has been disconnected” error messages by implementing a retry for transient errors.

• Fix: Addressed a problem with using Azure SSO for authentication.

• Improvement: We have enhanced the generation speed and reliability of Weekly Visitor Reports, ensuring you receive them promptly and consistently.

• Improvement: We implemented automated processes to make it faster to comply with data privacy requests.

• Improvement: The Clearbit pixel script now accommodates more security-focused sites without any workaround.

• Fix: Resolved significant delay in loading audiences.

• Fix: Addressed issue with Selective Enrichment not working as expected for the HubSpot integration.

• Fix: Fixed an issue related to special characters in company names.

We’re excited to announce that Clearbit's new ChatGPT Plugin is available to all ChatGPT Plus users who have access to Plugins. Our new Plugin brings the power of Clearbit's data enrichment capabilities to the ChatGPT platform! Now, sales, marketing, and operations professionals can access Clearbit's IP Intelligence, Enrichment, and Prospecting features directly from ChatGPT.

With the ChatGPT Plugin, you can combine Clearbit’s accurate data with context from GPT to build next-level GTM workflows. This allows you to take advantage of deeper attributes to route leads, shorten forms, and personalize your site. 

Our Plugin also provides more granular lead scoring and routing, more targeted and personalized outreach, and a host of other benefits that can help you grow your business. Plus, we're the only enrichment provider integrating with ChatGPT today, so you won't find this level of functionality anywhere else. 

Check out our ChatGPT Plugin Beta today to start building your growth workflows with Clearbit's trusted and validated data. Here’s a bonus blog post that provides tips on how to get the most out of the Clearbit Plugin.

• Improvement: Added support for HubSpot’s new security requirement. We now support static redirect URLs, which need to be validated after authorization to ensure they match the specified redirects.

• Fix: Resolved a problem that prevented enrichment of certain fields in customer Salesforce accounts.

• Fix: Addressed a problem where the pageview counter inaccurately showed daily/weekly/monthly totals.

• Fix: Implemented changes to improve company logo data quality.

• Fix:  Fixed an issue where a Salesforce field mapping would become disabled due to a change in field type.

• Fix: Improved Reveal data quality by adding some sites to a disallow list.

Welcome to this week's Changelog, where we’re bringing an exciting new twist! Last week, our teams had the opportunity to gather in person, fostering trust, strengthening relationships, and engaging in strategic discussions to improve our products. Our ultimate aim is to go above and beyond your expectations and drive your success. With fresh perspectives and a strong focus on meeting your needs, we are excited to embark on an innovative journey that will enhance your experience and set higher standards of excellence. 

🚀 Get ready to witness remarkable achievements that challenge what you thought was possible. 

• Improvement: We improved error handling in company domain lookups.

We are excited to announce that Clearbit's legacy HubSpot integration will be replaced with an upgraded version as part of our ongoing commitment to improvement. This transition will take place over the next few months for all customers currently using the legacy integration.

Rest assured, support for the legacy integration will be available until its end-of-life date on December 31st, and there will be no changes to the contract terms and pricing.

To ensure a smooth transition, we offer two migration pathways:

• Guided Migration: Schedule a 30-minute session with our implementation experts. They will guide you through the migration process, provide detailed instructions, and address any questions you may have. You can book your session here.

• Self-Serve Migration: If you prefer a do-it-yourself approach, we have comprehensive documentation available to help you access the platform and set up the new HubSpot integration.

If you have any questions or need additional support during this transition, please don't hesitate to reach out to us at migrations@clearbit.com. We are here to assist you every step of the way.

• Improvement: Enhanced data consistency across multiple components of our systems, including the Enrichment API and the Data Activation Platform.

• Improvement: New users to the Weekly Visitor Report can now easily send an email to their Web developer with a link to a setup guidance page, simplifying script installation and allowing for instant confirmation of proper installation.

• Fix: Resolved an intermittent issue with loading the Advertising Audiences page.

We are pleased to announce a major upgrade to our LinkedIn person profile matching algorithm. This development has improved accuracy by an impressive 7%, allowing it to better account for diversified user conventions such as multiple last names or nicknames. Additionally, the system now successfully identifies and matches profiles that only display partial names on the platform.

• Enhancement: We introduced a migration tool to streamline the transition from our legacy HubSpot integration to the new one. This seamless migration ensures continuity of operations while unlocking the power of our advanced features and capabilities.

• Enhancement: Further enriched our B2B dataset with the inclusion of 6-digit NAICS and 4-digit SIC codes to more data fields.

• Fix: Rectified the issue of a single record being generated per Clearbit Capture destination, ensuring accurate and efficient data collection.

• Fix: Resolved a glitch in the Schedule Email Digest option that previously hindered the creation of destinations. 

• Fix: Corrected the anomaly that triggered additional data ingestion when establishing a connection to Marketo for forms. The fix ensures that reconnecting to Marketo to set up the forms solution will not increase customers’ Marketo API consumption.

• Fix: Addressed and resolved the delay in Salesforce data enrichment for some customers, ensuring all users enjoy timely and accurate data insights.

• Fix: Fixed a bottleneck that was hindering the CSV exports for "all companies". The export functionality is now fully operational, ensuring timely delivery of data.

• Fix: Successfully resolved data discrepancies related to parked domains, thus enhancing the accuracy and reliability of our domain data.

• Fix: Rectified the Logo API glitch which was previously causing substandard logo quality, thereby ensuring sharp and high-resolution logos.

We've rolled out a new feature that seamlessly integrates our Weekly Visitor Report (WVR) with Connect, our free prospecting Chrome extension. This integration empowers users to find contact information for potential buyers directly within the WVR, eliminating the need to switch between multiple tools. 

The enhancement offers unique functionality by merging intent-based account targeting and contact prospecting into a single tool, making it a valuable asset for businesses looking to optimize their sales and marketing efforts.

• Improvement: Batch CSV downloads now include 6-digit NAICS and 4-digit SIC codes, aligning with the data enhancements on our Data Activation Platform.

• Improvement: The Reveal algorithm has been tuned to deliver 30% more accurate data on roles and seniority.

• Fix: Resolved a sporadic issue affecting certain customers, where Hubspot synchronization displayed incorrect companies within audience results.

We've upgraded the Reveal API to help you better understand your anonymous web traffic. The updated API now includes information about visitor roles and seniority, as well as enhanced IP-based geographic information, allowing businesses to more effectively target buying groups at ideal companies.

In addition, we've boosted our Segment integration to return a confidence score and even more precise data about role and seniority. This means you can now gain more detailed insights into your website visitors, improving your targeting, personalization, and ultimately, your conversion rates.

• Improvement: Clearbit Connect Credit Program introduced, enabling users to take actions and gain more credits.

• Improvement: Implemented data quality improvements, specifically targeting .edu domains.

• Improvement: Implemented updates to improve the recency of Reveal data.

• Fix: Rectified an issue with Platform Connections 'manage', which previously prompted to connect a new account instead of displaying the current connection.

Clearbit now offers Single Sign-On (SSO) using SAML authentication, providing users with a secure and convenient method for accessing the platform. It works with a wide range of access management vendors including Okta, JumpCloud, and Google SSO.

The new SSO feature boasts improved security through the industry-standard SAML 2.0 protocol, offering better protection against unauthorized access. By centralizing the sign-on process, users can effortlessly switch between applications without needing multiple login credentials, ultimately saving time and boosting productivity. 

SSO SAML authentication is available to all Clearbit customers with an annual contract at no extra cost.

Read more about SSO SAML authentication in our Help Center.

• Improvement: Expanded coverage of employee count data.

• Improvement: Enhanced company information by incorporating multiple SIC4 codes when corresponding NAICS codes are available. For example, did you know that in addition to manufacturing candy Mars, Inc also specializes in pet food?

• Improvement: 6-digit NAICS and 4-digit SIC codes are now available on the Clearbit Data Activation Platform. Easily map these fields to your CRM from the field mapping page for AI-powered insights into company categorizations.

• Improvement: Introducing new system traits for Clearbit Capture – RevOps teams can utilize these traits to evaluate their Capture processes and assess attribution in Salesforce.

• Improvement: Automated notification emails are now dispatched to account owners in case of platform connection errors, along with guidance on reestablishing the connection.

• Integration: You can now integrate the Weekly Visitor with your CRM. This feature enables you to auth into SFDC and HubSpot to see what companies visiting your site already exist within your database.

• Fix: Addressed issue with mapping multi-picklist values to CRM fields.

Discover the true potential of your web traffic with our latest enhancements to the free Weekly Visitor Report. We're excited to introduce three powerful features that will help you better understand, target, and engage with your ideal customers

ICP Badges 

See if you're driving the right buyers to your site by understanding the proportion of visitors that are an ICP match. When you filter for ICP, the report will now show you how many companies are a match, helping you focus your efforts on the most relevant visitors.

New Traffic Quality Funnel

For those visitors that are an ICP match, you can now filter for specific accounts and see if they're showing intent. With the addition of the new traffic funnel, we encourage users to set up their ICP, which will provide a more detailed breakdown of visitor intent. This helps you identify high-intent visitors, making it easier to prioritize.

TAM Calculator Integration

Discover new potential markets in your Weekly Visitor Report and size them by loading them into our free TAM Calculator. This feature allows you to quickly assess the potential value of different markets, guiding your decision-making process for expansion and growth.

• Fix: Resolved data inconsistency issue with the newly released SIC and NAICS codes.

• Fix: Enhanced the accuracy of audience results by using Salesforce traits to convert data types for custom fields, instead of relying on inference.

• Fix: Rectified the problem of enrichment API calls being dropped when one call in a batch failed, ensuring a more reliable and stable API experience.

• Fix: Fixed an issue with computed traits that could have resulted in segment inclusion traits and custom traits not always being enriched correctly to a customer’s CRM if the traits were mapped. The data would generally self-correct but could have been incorrect for a time.

• Fix: Addressed a delayed data enrichment issue, improving the overall data processing speed and efficiency.

• Fix: Resolved the "Whoops" error that customers encountered when navigating to the /people, /companies, or /*/segments pages of the Platform.

We are excited to announce the launch of the beta version of Clearbit's new ChatGPT Plugin, which brings the power of Clearbit's data enrichment capabilities to the ChatGPT platform. Now, sales, marketing, and operations professionals can access Clearbit's IP Intelligence, Enrichment, and Prospecting features directly from ChatGPT. 

With the ChatGPT Plugin, you can combine Clearbit’s accurate data with context from GPT to build next-level GTM workflows. This allows you to take advantage of deeper attributes to route leads, shorten forms, and personalize your site. 

Our plugin also provides more granular lead scoring and routing, more targeted and personalized outreach, and a host of other benefits that can help you grow your business. Plus, we're the only enrichment provider integrating with ChatGPT today, so you won't find this level of functionality anywhere else. 

Sign up to join the waitlist for our ChatGPT Plugin Beta today and start building your growth workflows with Clearbit's trusted and validated data.

• Integration: Clearbit's Weekly Visitor Report WordPress Plugin enables WordPress users to quickly and easily get set up on the WVR, see who's visiting their WP site for free, prioritize outbound sales, notify sales of high-intent activity from key accounts, and understand traffic quality without needing to touch any code or engage developers.

• Improvement: Clearbit's latest product enhancement is an AI-powered company categorization system that accurately applies 6 digit NAICS and 4 digit SIC codes to any company in the world based on a company description in any language, enabling our customers to better understand and target their ideal markets.

• Improvement: The Help Center article on syncing data to GA4 using Google Tag Manager has been updated, offering a faster and easier direct integration option. Customers may still choose to sync data through Google Tag Manager for consent control and centralized syncs, with setup made easier by an import file and implementation time expected to decrease significantly.

• Improvement: Enhanced Logo API to block office building photos from Wikipedia to exclude them from search results.

• Improvement: Enhanced bulk data ingestion performance from Salesforce.

• Fix: Resolved Salesforce sync issue on the Clearbit Platform related to referencing an older connection.

• Fix: Addressed source of intermittent UI error on the Clearbit Platform Company tab and Homepage.

• Improvement: We've expanded our metrics and monitoring for our platform services.

• Fix: We resolved an issue with Salesforce data types affecting audience calculations.

• Fix: We addressed a problem causing company logos to flicker in the Platform UI.

• Improvement: To ensure you’re in compliance with Google’s privacy policies, we ensured you cannot send personally identifiable information (PII) to Google Analytics 4 with our new Google Analytics 4 integration (e.g. IP address, longitude, latitude, person geo, etc).

• Improvement: Improved HubSpot data synchronization batching.

• Fix: Fixed HubSpot Form Shortening nuance around first name and full name. 

We're excited to announce the release of Clearbit's new Google Analytics 4 (GA4) integration! As you may know, GA4 is replacing Universal Analytics. On July 1, 2023, all standard Universal Analytics properties will stop processing data, while 360 Universal Analytics properties will cease processing data on July 1, 2024. Our new GA4 integration is here to seamlessly replace Clearbit's Universal Analytics connection ahead of these changes.

By using the GA4 integration in conjunction with Reveal, customers can identify which companies are visiting their websites. This valuable information can then be synced to GA4, providing deep insights into how these companies are discovering, engaging with, and converting on your site.

Learn how to implement the new GA4 integration in our Help Center.

• Improvement: Integrated Clearbit's internal design system into the Data Activation Platform, allowing product development teams to focus on building features that deliver customer value rather than implementing UI interfaces.

• Improvement: Added a new, easier-to-read grid view for historical Weekly Visitor Reports within the Free Account dashboard.

• Bug fixed: Resolved delays with synchronizing HubSpot data.

• Bug fixed: Addressed sporadic enrichment issues in Salesforce Managed Package and Salesforce Enrichment on Platform.

• Bug fixed: Fixed an issue where HubSpot Platform Form Shortening required a person-level field mapping to shorten forms.

A migration to a new AWS region has been completed, enhancing our service recovery capabilities and strengthening network security. Clearbit's adoption of an end-to-end ephemeral infrastructure streamlines patch management processes, ensuring a secure and stable environment. This also facilitates seamless re-deployments during incident response, contributing to more efficient operations.

• Bug fixed: Self-serve customers can now download their Stripe invoices without issues.

• Improvement: Enhanced our internal development and testing process for faster exploration and iteration.

• New metric: Introduced a metric to monitor CRM ingestion performance.

• Update: Resolved the backlog of delayed Marketo pending enrichments that occurred during the infrastructure update.

• Data improvement: We've expanded our employee counts by incorporating faculty data from Wikipedia sources, resulting in more comprehensive and accurate information.

• Bug fixed: We resolved an issue that prevented Salesforce contact-company relationship updates from working properly, ensuring smoother data synchronization.

• Bug fixed: We addressed a problem with audience refresh frequency, which previously defaulted to 30 days if zero results were returned. The issue is now resolved, providing more accurate refresh intervals.

• Fix implemented: We tackled the problem of Hubspot syncs getting stuck and implemented a solution. Additionally, we introduced alerts to monitor sync status and prevent future occurrences of this issue.

• Problem resolved: The visibility of HubSpot and Salesforce field mappings has been restored, allowing users to easily access and manage their data mapping configurations.

Clearbit for HubSpot on platform is the latest version of Clearbit's HubSpot integration that enriches CRM data with accurate and up-to-date information.

It empowers businesses to turn raw data into actionable insights, making it easy to optimize lead generation efforts, personalize campaigns, and close more deals. With over 100 data points appended to each record, real-time updates, and hyper-relevant messaging capabilities, Clearbit makes it easier for GTM teams to create, capture, and convert new revenue.

What's changed

• Data refreshed every 30 days > data refreshed every 30 seconds

• Contact enrichment only > contact and company enrichment

• Contact field mapping only > contact, company, and activity field mapping

• No audience information > automated audience inclusion

• Accessible only from HubSpot UI > accessible in the Clearbit platform

Learn more about Clearbit for HubSpot.

• Bug fixed: Upper-cased email addresses are now properly shortened on forms.

• Update: Added internal alerts for monitoring accounts with connection errors.

• Update: Implemented new measures to prevent abuse of the free credit system.

• Compliance: Enabled California visitors to opt out of cookies for CCPA compliance on our website.

Clearbit Connect is a free Chrome extension that allows users to instantly find verified contacts in organizations that match their ICP.

How Connect 3.0 different from previous versions

The previous version of Connect was a Gmail extension only. Connect 3.0 sports an updated UI, has expanded to include web browsing, and most importantly, now offers ICP Checker to automatically identify right-fit companies for more efficient outbound.

Why teams choose Connect

• Instant prioritization of right-fit companies: Clearbit Connect is the only Chrome prospecting extension that lets you set your ICP and automatically notifies you when landing on a company’s website that is the right fit.

• Verified emails: An email is only as valuable as its deliverability. Clearbit Connect provides verified email addresses that increase response rates, meetings booked, and deals won.

Download Connect from the Chrome Store.

• Update: Improved destination delivery speed for Salesforce destination on Platform by changing data handling method.

• Enhancement: Simplified opting in and out of using Connect's browser widget in settings.

Designed to replace Alexa Rank (which was sunset by Amazon), Clearbit Traffic Rank can be used the same way you use Alexa Rank attributes and helps ensure your systems continue to have fresh traffic ranking data.

Clearbit Traffic Rank uses a proprietary algorithm to determine a website’s performance based on a combination of public and private sources like users, website visits, and taking into account seasonality.

You can use it today in your audience builder to generate dynamic audiences.

Visit our Help Center to learn more about Clearbit Traffic Rank.

• Bug fix: We fixed a problem where connections were being dropped unexpectedly, and have set up notifications to alert our team if the issue reoccurs.

• Platform improvement: We added the ability to view people known to you in a company, and improved the filtering capabilities of Clearbit Capture to help identify people at companies that you want to bring into your CRM.