Effective Date: December 21, 2021
Welcome to Clearbit! So, Who Are We?
Clearbit is a B2B marketing intelligence solution that helps businesses sell to other businesses. We enable them to better understand the businesses they sell to, identify future prospects, and personalize their marketing and sales interactions.
Our proprietary indexing systems ("Clearbit Indexers") collect information from a variety of sources in order to compile "Attribute Data" about corporations, non-profits, and similar entities ("Companies") and the professionals that work for them ("Professionals"). A complete list of Attribute Data we make available to users of the Site and Services (defined below) can be found at www.clearbit.com/attributes.
- You can reach us at 548 Market St #95879 San Francisco, CA 94104-5401. If you write to us, please address it to the care of our Data Protection Officer.
- To exercise your rights, please use Clearbit’s Privacy Request form to submit a request to the privacy team. Please select the country and state of residence to ensure the correct options are available. The Privacy Request form is available at https://preferences.clearbit.com/privacy.
- Our toll-free phone number for privacy inquiries is (866) 241-4820.
- You can also email us at email@example.com.
- If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at Submit a Report - Watchdog.
Collection and Use
We collect information in the following ways: (1) information you provide directly to us, (2) information collected passively through the use of technologies such as "cookies", and (3) information we collect through the Clearbit Indexers.
Information you provide directly to us
Your Interactions with Us
When you browse or visit our Site, contact us, or set up a user account with us, we might collect any Personal Information that you voluntarily submit to us, such as through a web form, in an email or other message (including in the "envelope" of the message, such as the From: or Subject: lines), or during the account creation process. Personal Information collected in this way includes identifiers, such as your name, business address, email address, and similar identifiers; the Clearbit products or services you’ve purchased or considered purchasing, and similar commercial information; and professional or employment-related information relevant to you as an agent of your business. As this information is submitted by you in freeform text fields or over the phone, we cannot control what you submit to us, but we ask that you only submit personal information relevant to the interaction or the specific questions asked. We may collect additional financial information from you if you become or intend on becoming a customer, such as credit card or other banking information, billing name, and billing address.
We use the information described in this subsection for our operational purposes, such as responding to your inquiries, routing you to the Clearbit team member who can assist you, maintaining and servicing your account with us, providing customer service, processing or fulfilling your orders and transactions with us, verifying your information, processing payments, internal business functions such as accounting and forecasting, and similar purposes.
Integrated First Party Data
Certain Services (such as Clearbit Advertising) may allow our customers to choose to integrate certain information and data contained within third party products or services you use ("Integrated First Party Data") for use with the Services. Customers use Integrated First Party Data with the Services to organize and derive business intelligence from the Integrated First Party Data, and to more efficiently use and control how Integrated First Party Data is exchanged between their third party products and services. Integrated First Party Data may include categories of information collected by our customers as described their respective privacy policies, such as CRM data (name, business email address, business phone number, and similar information often stored in customer relationship management databases) and information collected through cookies and other tracking technologies used by the particular customer (such as pages users visit and actions they take while visiting the customer’s website or using the customer’s services).
Clearbit does not incorporate Integrated First Party Data into Attribute Data, it is not collected by the Clearbit Indexers, and we do not share Integrated First Party Data with any other customers or third parties except as strictly necessary for the following purposes. We collect and use Integrated First Party Data only to provide the Services to the customer that provided the Integrated First Party Data, for internal research and development purposes, and to maintain and improve the quality of our Services. Please note that the use of Integrated First Party Data by our customers is governed by their respective privacy policies.
Information from cookies, web server logs, and other technologies
Like many other commercial websites, we may also gather information in connection with your use of the Site or Services through the use of "cookies" and other similar technologies such as web server logs, pixels, and end-user website activity (collectively, "Tracking Technologies"). Personal Information gathered through Tracking Technologies may include internet or other electronic network activity information, such as IP addresses, hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, the date and time of visits, the pages viewed, links to/from any page, and time spent at a site.
We use the information described in this subsection for auditing, security, debugging, internal research and development, maintaining the quality and safety of our Services, and service performance purposes. In particular, we use this information to measure web traffic and usage activity on our Site for purposes of improving and enhancing the functionality of our Site, to look for possible fraudulent activity, and to better understand the sources of traffic and transactions on our Site. Cookies also allow our servers to remember your account information for future visits and to provide personalized and streamlined information across related pages on our Site. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technology to identify the fact that you have visited our Site or seen one of our advertisements.
Information from Clearbit Indexers
Our Clearbit Indexers collect a variety of information and data for purposes of creating our database of Attribute Data and for providing the Services. We collect Personal Information as Attribute Data, and to help us compile, organize, and verify Attribute Data, in the following ways:
(1) from publicly accessible sources, both online and offline, algorithmically through the Clearbit Indexers or provided by third parties;
(2) through licensing agreements directly with data brokers or other Companies, pursuant to their privacy policies and terms and conditions; and
(3) directly contributed by individuals, about both Professionals and Companies in the form of "Crowdsourced Data", meaning information and data collected through free Services (subject to the licenses in the Clearbit Terms of Service) that we may offer in connection with free browser-based add-ons, extensions, or plug-ins ("Clearbit Browser Extensions"), including Clearbit Connect.
We use Attribute Data to provide the Services, for internal research and development purposes, and to maintain and improve the quality of our Services. We may also use Attribute Data to collect metadata, such as activity signals or IP registration information. We use this metadata to improve the quality of the Clearbit Indexers, to authenticate that certain Attribute Data (such as email addresses or phone numbers) relate to business use and not personal use, and to verify the accuracy, integrity, and completeness of our Attribute Data.
Our Services are designed to help our customers and partners in a wide variety of ways, including by helping them determine which Companies might make the best customers, identify the contacts within those organizations by department, role or seniority that might improve or expedite their interactions with those Companies, and enabling them to personalize their interactions with those Companies. Please note that the use of Attribute Data by our customers is governed by their respective privacy policies.
Clearbit Browser Extensions
Sharing and Transfers
This section describes the subset of Personal Information we share with partners, customers, and service providers, or for legal, corporate, or compliance purposes.
Customers and Partners
We use Attribute Data in order to provide the Services to our customers and partners.
If you use the Clearbit Integration product for a third party partner (such as Salesforce, Marketo, and HubSpot), the data contained in your CRM instance may be transmitted or processed externally. For example, data contained in your SFDC instance may be transmitted or processed outside of SFDC’s system in order for Clearbit to provide its services. The third party partner is not responsible for the privacy, security, or integrity of such data.
Service Providers and Similar Third Parties
We also share Personal Information with service providers and third parties for our operational purposes and the below described business purposes.
Governments, Law Enforcement, and Other Legal Requirements
We may disclose Personal Information to law enforcement, government officials, or other third parties if we believe in our sole discretion that it is absolutely necessary or appropriate in order to (i) respond to a subpoena, court order, or other binding legal process; (ii) comply with laws, statutes, rules, or regulations, including without limitation those designed to protect your privacy rights; (iii) prevent physical or other harm, financial loss, or infringement of your rights, Clearbit’s rights, or the rights of anyone else; or (iv) report suspected illegal activity or investigate and pursue violations of our binding contractual agreements.
In addition, we may disclose Personal Information as necessary in the event of a merger, acquisition, reorganization, bankruptcy, or similar event for purposes consistent with that transaction. Note that, in such an event, Personal Information in our possession may be transferred to our successor or assign.
We give you a variety of options with respect to the Personal Information we collect.
Opt-Out of Cookies and Other Similar Technologies. Your browser or device can allow you to opt-out of data collection through cookies or similar technologies. Please note that your experience using the Site or the Services might be degraded, or certain functionalities may not work, if you opt-out to such collection.
Opt-Out of Marketing Communications. If you wish to opt out of our use of your contact information for our direct marketing purposes, you can click the "Unsubscribe" button located within the most recent marketing email you received from us or submit your request at https://preferences.clearbit.com/privacy.
Additional Opt-Out Rights. Depending on where you are located, you may have additional rights to opt-out of certain uses of Personal Information. If you have any questions about whether these additional opt-out rights apply to you, please view the section titled "Additional Notices for Certain Jurisdictions", below, or submit your request at https://preferences.clearbit.com/privacy.
Additional Notices for Certain Jurisdictions
Clearbit is based in the United States. The Site and Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be collected, transferred to, stored and otherwise processed in any country where we have facilities or in which we engage service providers, and by using the Site and/or Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.
You may be entitled to additional privacy notices depending on where you are located. Please see the appropriate subsection below that may apply to you.
If you would like to request that we refrain from selling your Covered Information (as defined under Nevada law), please submit your request at https://preferences.clearbit.com/privacy.
EU-U.S. and Swiss-U.S. Privacy Shield
Clearbit recognizes that the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield are no longer valid transfer mechanisms for personal information from the European Union and its Member States, the European Economic Area, or Switzerland. The U.S. Department of Commerce, which oversees compliance with Privacy Shield, has stated that it will nonetheless continue to administer the Privacy Shield program and that participants are not relieved of their obligations under Privacy Shield. Accordingly, Clearbit, as a participant in the Privacy Shield program, will continue to comply with its commitments under the Privacy Shield and its robust internal data protection policies. Please see our Privacy Shield page for information on how we protect cross-border transfers of personal information in accordance with applicable legal requirements, including the European Commission approved standard contractual clauses.
Protection of Information
Clearbit considers the security of all the information and data within our control to be a top priority, and consistent with this we implement appropriate technical and organizational safeguards to protect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, such information or data. However, no security system is impenetrable, and unanticipated system failures or the efforts of malicious actors are an unfortunate reality on the internet. Therefore, we cannot guarantee that the information and data within our control, including Personal Information, is absolutely secure.
How We Respond to Do Not Track Signals
Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. Because we do not track our visitors to provide targeted advertising, we do not alter our practices when we receive a Do Not Track signal from a visitor’s browser. To find out more about Do Not Track, please visit https://www.allaboutdnt.com.
Our Policy Towards Children
Clearbit is in the business of Attribute Data, and as such we do not direct our services towards individuals under the age of 18. We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from individuals under the age of 18, we take steps to immediately delete that information. If you become aware that Clearbit has improperly collected information from individuals under the age of 18, please contact us immediately at firstname.lastname@example.org.