Effective Date Oct 11, 2023
Effective Date Oct 11, 2023
Clearbit is committed to protecting and processing your personal information responsibly. We value the data you share with us and treat it with respect.
API Hub, Inc. dba Clearbit is a Delaware corporation, with its registered office at 548 Market St. #95879, San Francisco, CA 94104. To contact us, see below.
Clearbit, a B2B Marketing Intelligence tool, provides go-to-market teams with a comprehensive B2B dataset across company, contact, and IP intelligence. By using our full dataset, customers are able to enrich key systems, build products, and power personalization.
Our Services are designed to help our customers and partners in a wide variety of ways, including by helping them determine which companies might make the best customers, identify the contacts within those organizations by department, role, or seniority to improve or expedite their interactions with those companies, and enabling them to personalize their interactions with those companies.
Our products and services are broadly classified into three categories:
(i) Free Tools: We offer a variety of free tools such as our TAM Calculator, Weekly Visitor Report, Clearbit Connect browser extension and our self-serve plans which allow customers to explore the benefits of the Clearbit services on a limited usage model.
(ii) Clearbit APIs: We offer a number of APIs, some free and some available on our paid plans. These APIs offer different functionalities and generally ingest limited data from customers. For example, our Enrichment API will provide customers with data attributes based on business email addresses of customers’ prospects that are shared by customers to us, and our Reveal APIs reveal domains based on IP addresses of customer website visitors.
(iii) Clearbit Platform: The Clearbit platform provides a number of features to help customize optimize their go-to-market operations, and usually requires them to create an account to access our platform and integrate their CRM with our platform. Some of the features include Clearbit Capture, Data Sync, Alerts, Form Shortening and also the ability to create advertising audiences for Facebook and Google based on contacts in customers’ CRM, website visitors or net new audiences from Clearbit’s database.
We collect information in the following ways: (1) information you provide directly to us, (2) information collected passively through the use of technologies such as “cookies”, and (3) information we collect from third parties, including through the Clearbit Indexers.
When you browse or visit our Site, contact us, install our free products or set up a user account with us, we might collect information that you voluntarily provide to us, such as through a web form, in an email or other message (including in the “envelope” of the message, such as the From: or Subject: lines), or during the account creation process. The information we or our vendors collect directly from you may include:
In accordance with applicable laws, we may record any calls, training sessions, webinars, or similar events that you participate in with us.
Information We Obtain When Subscribers Use Our Services
We may collect information when our subscriber clients (“Subscribers”) use our analytics-based, data driven solutions in their business-to-business marketing and sales efforts. We may receive Personal Information about your online activity and commercial information based on your interactions with our Subscribers. This could include sales data, web data/Site activity data and business contact and lead information that is governed by the Subscriber’s privacy policies (collectively, “Subscriber-Provided Information”).
When Subscribers use our Platform, Clearbit receives data from the website visitors of those Subscribers. Some of the data received may be considered Personal Information, such as Internet protocol (IP) address, cookie identifiers and other identifiers that are automatically assigned to your computer or devices when you access the Internet.
Like many other commercial websites, we may also automatically gather information in connection with your use of the Site or Services through the use of “cookies” and other similar technologies such as web server logs, pixels, and end-user website activity (collectively, “Tracking Technologies” or “Technologies”), including the Clearbit tag. Information gathered through Tracking Technologies may include internet or other electronic network activity information, such as IP addresses, identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, the date and time of visits, the pages viewed, links to/from any page, and time spent at a site.
We use the Technologies as follows:
Strictly Necessary. We use Technologies that are necessary to operate our Site, services, applications, and tools. This includes Technologies that allow you to access our Site, services, applications, and tools that are required to identify irregular Site behavior, prevent fraudulent activity and improve security; or that allow you to use shopping carts, saved search, or similar functions. The Site usually only sets these cookies when you make a specific action, like setting privacy preferences, or logging into the Sites. You can set your browser to block or alert you about these cookies, but some parts of the Site may then not work.
Performance. We may use Technologies to assess and improve the performance of our Site, applications, services, and tools, including to help us understand how our visitors use our Site, determine if you have interacted with our messaging, or determine whether you have viewed an item or link. All information these Technologies collect is aggregated and de-identified.
Functional. We may use Technologies to offer you enhanced functionality when accessing or using our Site, services, applications, or tools. This may include identifying you when you sign into our Site or keeping track of your specific preferences, interests, or past items viewed so that we may enhance the presentation of content on our Sites. If you do not allow these Technologies, then some or all of these services may not function properly.
Targeting. We may use Technologies to deliver content, including ads relevant to your interests, on our Site or on third-party sites. This includes using Technologies to understand whether the advertising you see is useful, such as whether you have clicked on an advertisement. Clearbit and our advertising partners may set these Technologies. Our advertising partners may use these Technologies to build a profile of your interests and show you relevant advertisements on other Sites.
Social Media. Social media services set these Technologies to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
Please note that you must separately opt out in each browser and on each device and that cookie-based opt-outs are not effective on mobile applications.
We or our service providers may collect publicly available information about businesses and the personnel who work or were previously employed with them.
In addition, we may collect information from third parties such as web-based and mobile networks, exchanges, aggregators and publishers that is collected from their sites and properties, which might include identifiers such as IP address, cookies and other unique identifiers that might be considered Personal Information. The type of information collected via the identifiers might include information about online behavior, such as pages visited, time spent on a web page, session start/stop time, whether the visitor scrolled through or clicked on an ad or webpage, referring website address and geolocation, that is then associated with the company identified.
Our proprietary indexing systems ("Clearbit Indexers") collect information from a variety of sources in order to compile "Attribute Data" about corporations, non-profits, and similar entities ("Companies") and the professionals that work for them ("Professionals"). A complete list of Attribute Data we make available to users of the Site and Services (defined below) can be found at www.clearbit.com/attributes.
Our Clearbit Indexers collect a variety of information and data for purposes of creating our database of Attribute Data and for providing the Services. We collect Personal Information as Attribute Data, and to help us compile, organize, and verify Attribute Data, in the following ways:
(1) from publicly accessible sources, both online and offline, algorithmically through the Clearbit Indexers or provided by third parties;
(2) through licensing agreements directly with data brokers or other Companies; and
(3) directly contributed by individuals about both Professionals and Companies, except where such information is provided pursuant to an agreement in which Clearbit acts as a data processor.
We use Attribute Data to provide the Services, for internal research and development purposes, and to maintain and improve the quality of our Services. We may also use Attribute Data to collect metadata, such as activity signals or IP registration information. We use this metadata to improve the quality of the Clearbit Indexers, and to verify the accuracy, integrity, and completeness of our Attribute Data.
Our Services are designed to help our customers and partners in a wide variety of ways, including by helping them determine which Companies might make the best customers, identify the contacts within those organizations by department, role or seniority that might improve or expedite their interactions with those Companies, and enabling them to personalize their interactions with those Companies.
Clearbit Free Tools:
We may use the information we collect in the following ways:
We may disclose information in the following situations.
We disclose information, such as Attribute Data, to our customers who may use this data for their internal sales and marketing operations, or in certain cases and with our permission, use it as part of their in-product offering.
We may also disclose Business Profile Information we collect and process for our Subscribers with our Subscribers. Our Subscribers’ privacy policies discuss how they will use this information.
We also disclose information with service providers and third parties for our operational purposes and other business purposes. Among other things, our service providers may provide web hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure (such as cloud computing), customer service, email delivery, security and other auditing, and similar services.
We may disclose information about you to law enforcement, government officials, or other third parties if we believe in our sole discretion that it is absolutely necessary or appropriate in order to (i) respond to a subpoena, court order, or other binding legal process; (ii) comply with laws, statutes, rules, or regulations, including without limitation those designed to protect your privacy rights; (iii) prevent physical or other harm, financial loss, or infringement of your rights, Clearbit’s rights, or the rights of anyone else; or (iv) report suspected illegal activity or investigate and pursue violations of our binding contractual agreements.
In addition, we may disclose Personal Information as necessary in the event of a contemplated or actual merger, acquisition, reorganization, bankruptcy, or similar event for purposes consistent with that transaction. Note that, in such an event, information in our possession may be transferred to our successor or assign.
We may disclose Personal Information to our business partners and affiliates to fulfill our contractual commitments, or to provide you with a product or service that you have requested. We also disclose this information for marketing or sales purposes including in connection with conferences or events where (if applicable) you have consented to disclosure. We may also provide Personal Information to business partners we work with to jointly offer products or services, or whose products or services we believe may be of interest to you.
You have certain choices about your Personal Information. If you have questions or concerns regarding Clearbit’s collection, use or disclosure of your Personal Information, or if you wish to exercise your rights, including the right to be removed from our Database, please complete this form, contact us at firstname.lastname@example.org or use any of the other methods described below. Where you have provided opt-in consent to the use of your Personal Information, we will also give you the option to opt out in a similar manner, as required by law.
Please note also that we may have information about you in some instances where we are acting as a data processor or service provider for other businesses. In such cases, we recommend that you contact the businesses to which you originally provided your Personal Information to complete the requests described below.
Opt-Out of Marketing Communications. If you wish to opt out of our use of your contact information for our email marketing purposes, you can click the “Unsubscribe” button located within the most recent marketing email you received from us or submit your request at https://preferences.clearbit.com/privacy.
Additional Rights. Depending on where you are located, you may have additional rights. If you have any questions about whether these additional apply to you, please view the section titled “Additional Notices for Certain Jurisdictions”, below. When exercising such rights, we may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeals process.
For information received under the Data Privacy Framework, Clearbit will require third parties to whom we disclose personal information to safeguard that personal information consistent with this Policy by contract, obligating those third parties to provide at least the same level of protection as is required by the Data Privacy Framework Principles. EU and Swiss citizens may choose to opt-out of such disclosures. Clearbit may have liability to individuals in case of failure to comply with the law or this Policy in handling onward transfer of such individuals' information to third parties.
In compliance with the Data Privacy Framework, Clearbit commits to resolve complaints about privacy and its collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this Policy should first contact Clearbit at email@example.com.
European Union and Swiss individuals have the right to access their personal information. Clearbit further has committed to refer unresolved privacy complaints under the Data Privacy Framework Principles to JAMS (Judicial Arbitration & Mediation Services), an independent alternative dispute resolution provider located in the United States and recognized for this purpose by the US Department of Commerce. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/dpf-dispute-resolution for more information, and to file a complaint.
The Federal Trade Commission has enforcement authority regarding Clearbit's compliance with the Data Privacy Framework Principles.
Clearbit is based in the United States. Your Personal Information may be collected, transferred to, stored and otherwise processed in any country where we have facilities or in which we engage service providers, and by using the Site and/or Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country and where data may be accessible to law enforcement and national security authorities under certain circumstances.
You may be entitled to additional privacy notices depending on where you are located. Please see the appropriate subsection below that may apply to you.
Clearbit has prepared additional disclosures and notices for California consumers. Those additional disclosures can be found here.
If you would like to request that we refrain from selling your Covered Information (as defined under Nevada law), please submit your request at https://preferences.clearbit.com/privacy.
For disclosures required by the Colorado Privacy Act (CPA) regarding the categories of personal information, processing purposes, and information regarding personal information that we sell, please see the Information We Collect section of the Clearbit CCPA Policy, which can be found here. Please note that the term “share” is defined differently in the CCPA and the CPA; we do not share personal information with third parties, as those terms are used in the CPA.
Applicable state law (such as the Virginia Consumer Data Protection Act, Colorado Privacy Act, and the Connecticut Data Privacy Act) may give you certain rights. The law of your jurisdiction may permit you to request that we:
Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide our Services. If you ask us to delete it, you may no longer be able to access or use the Services.
If you would like to exercise any of these rights, please submit a request at firstname.lastname@example.org or visit https://preferences.clearbit.com/privacy. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide the information identified in the webform (including at a minimum your name and email address) or as otherwise directed by us.
Clearbit may sell your personal information or use your personal information to send you targeted advertising. To opt out of such sales and targeted advertising, please visit this link: Do Not Sell Or Share My Personal Information.
If we deny your request to exercise any of the rights above, you may appeal that denial by contacting us in the manner described below and describing in detail why you believe the denial was in error. Your description must include your full name and email address, along with a copy of the denial notice you received from us.
Lawful Basis for Processing.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your information. To the extent those laws apply, our legal grounds are as follows:
Where applicable, we will transfer your personal data to third countries subject to appropriate safeguards, such as standard contractual clauses.
Your Data Subject Rights.
The laws of your jurisdiction may give you the right to: be informed, access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, please contact us as set out below and specify which right you are seeking to exercise. We will respond to your request within 30 days. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may require specific information from you to help us confirm your identity and process your request, including, at a minimum, your name and email address. If personal data about you has been processed by us as a processor on behalf of a business customer and you wish to exercise any rights you have with such personal data, please inquire with our business customer directly.
If you have any issues with our compliance, you may contact us at email@example.com. You also have the right to lodge a complaint with the data protection regulator in your jurisdiction. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
Clearbit considers the security of all the information and data within our control to be a top priority, and consistent with this we implement technical and organizational safeguards to protect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, such information or data. However, no security system is impenetrable, and unanticipated system failures or the efforts of malicious actors are an unfortunate reality on the internet. Therefore, we cannot guarantee that the information and data within our control, including Personal Information, is absolutely secure.
Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We do not currently recognize or respond to browser-initiated Do Not Track signals. To find out more about Do Not Track, please visit http://www.allaboutdnt.com. Please note that Do Not Track is a different privacy mechanism than the Global Privacy Control browser choice referenced below.
Clearbit provides business services, and as such we do not direct our services towards individuals under the age of 18. We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from individuals under the age of 18, we take steps to delete that information in accordance with applicable law. If you become aware that Clearbit has improperly collected information from individuals under the age of 18, please contact us immediately at firstname.lastname@example.org.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.