Harlow Ward

Posts by Harlow Ward

Monday's incident report

Companyby Harlow Ward on September 14, 2017

On Monday we experienced outages across all our services. The Clearbit APIs went from very slow, down, up, down, very slow, and then back up again for a good part of the day. For that, we’re extremely sorry. We understand that Clearbit plays a large role in many sales, marketing, and product processes and we deeply apologize for any inconvenience caused. Issue Summary Requests to the Clearbit APIs started responding with HTTP TIMEOUT errors. We were alerted of this quickly through our Runscope

Clearbit <3 Slack

Featuresby Harlow Ward on June 25, 2015

Clean beautiful customer data. Now in Slack. We use Slack [] as our go-to team communication platform. For us it trumps email, phone, and often in-person meetings. We just love the openness and async nature of it. Since we're already spending so much time in Slack it made sense to take some of our notification emails and pipe them into Slack. Historically when a customer signed up for a free trial we'd push the data to [] and send out a

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