Archive: Clearbit Privacy Policy
This policy was last updated on July 1, 2023 and was deprecated on October 11, 2023. Clearbit's current privacy policy is available here.
This policy was last updated on July 1, 2023 and was deprecated on October 11, 2023. Clearbit's current privacy policy is available here.
This Privacy Policy describes how we process and handle data collected or otherwise maintained by API Hub, Inc. (“Clearbit”, “we”, “us”, or “our”), including in connection with your use of our products, services, APIs, apps, and websites that link to this policy (we refer to these collectively as our “Services”).
Clearbit is committed to protecting and processing your personal information responsibly. We value the data you share with us and treat it with respect.
API Hub, Inc. dba Clearbit is a Delaware corporation, with its registered office at 548 Market St. #95879, San Francisco, CA 94104. To contact us, see below.
Clearbit, a B2B Marketing Intelligence tool, provides go-to-market teams with a comprehensive B2B dataset across company, contact, and IP intelligence. By using our full dataset, customers are able to enrich key systems, build products, and power personalization.
Our Services are designed to help our customers and partners in a wide variety of ways, including by helping them determine which companies might make the best customers, identify the contacts within those organizations by department, role, or seniority to improve or expedite their interactions with those companies, and enabling them to personalize their interactions with those companies.
This Privacy Policy applies to information we collect or maintain, including through our website (“Site”), software (including application programming interfaces, browser extensions, and integrations with third-party software) and other Services.
Our products and services are broadly classified into three categories:
(i) Free Tools: We offer a variety of free tools such as our TAM Calculator, Weekly Visitor Report, Clearbit Connect browser extension and our self-serve plans which allow customers to explore the benefits of the Clearbit services on a limited usage model.
(ii) Clearbit APIs: We offer a number of APIs, some free and some available on our paid plans. These APIs offer different functionalities and generally ingest limited data from customers. For example, our Enrichment API will provide customers with data attributes based on business email addresses of customers’ prospects that are shared by customers to us, and our Reveal APIs reveal domains based on IP addresses of customer website visitors.
(iii) Clearbit Platform: The Clearbit platform provides a number of features to help customize optimize their go-to-market operations, and usually requires them to create an account to access our platform and integrate their CRM with our platform. Some of the features include Clearbit Capture, Data Sync, Alerts, Form Shortening and also the ability to create advertising audiences for Facebook and Google based on contacts in customers’ CRM, website visitors or net new audiences from Clearbit’s database.
This Privacy Policy includes additional notices that may apply to you if you live in certain jurisdictions, such as residents of the European Economic Area, United Kingdom, Brazil, or California. These notices may include information on how to exercise certain rights you may have with respect to personal data. Please see the section below titled “Additional Notices for Specific Jurisdictions” for more details.
This Privacy Policy does not apply to the privacy practices of any companies we don’t control. For example, our customers may obtain information from Clearbit about business contacts or prospects. We do not control their use and disclosure of this business information. If you have any concerns with the privacy practices of our customers or other third parties, we encourage you to review the privacy policies of those entities.
We collect information in the following ways: (1) information you provide directly to us, (2) information collected passively through the use of technologies such as “cookies”, and (3) information we collect from third parties, including through the Clearbit Indexers.
When you browse or visit our Site, contact us, install our free products or set up a user account with us, we might collect information that you voluntarily provide to us, such as through a web form, in an email or other message (including in the “envelope” of the message, such as the From: or Subject: lines), or during the account creation process. The information we or our vendors collect directly from you may include:
In accordance with applicable laws, we may record any calls, training sessions, webinars, or similar events that you participate in with us.
Information We Obtain When Subscribers Use Our Services
We may collect information when our subscriber clients (“Subscribers”) use our analytics-based, data driven solutions in their business-to-business marketing and sales efforts. We may receive Personal Information about your online activity and commercial information based on your interactions with our Subscribers. This could include sales data, web data/Site activity data and business contact and lead information that is governed by the Subscriber’s privacy policies (collectively, “Subscriber-Provided Information”).
When Subscribers use our Platform, Clearbit receives data from the website visitors of those Subscribers. Some of the data received may be considered Personal Information, such as Internet protocol (IP) address, cookie identifiers and other identifiers that are automatically assigned to your computer or devices when you access the Internet.
Like many other commercial websites, we may also automatically gather information in connection with your use of the Site or Services through the use of “cookies” and other similar technologies such as web server logs, pixels, and end-user website activity (collectively, “Tracking Technologies” or “Technologies”), including the Clearbit tag. Information gathered through Tracking Technologies may include internet or other electronic network activity information, such as IP addresses, identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising, the date and time of visits, the pages viewed, links to/from any page, and time spent at a site.
We use third-party analytics services, such as Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Site and enhance your experience when you use the Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of the data your use of the services generates by going to http://tools.google.com/dlpage/gaoptout. You may also download the Google Analytics opt-out browser add on, available here.
We use the Technologies as follows:
Strictly Necessary. We use Technologies that are necessary to operate our Site, services, applications, and tools. This includes Technologies that allow you to access our Site, services, applications, and tools that are required to identify irregular Site behavior, prevent fraudulent activity and improve security; or that allow you to use shopping carts, saved search, or similar functions. The Site usually only sets these cookies when you make a specific action, like setting privacy preferences, or logging into the Sites. You can set your browser to block or alert you about these cookies, but some parts of the Site may then not work.
Performance. We may use Technologies to assess and improve the performance of our Site, applications, services, and tools, including to help us understand how our visitors use our Site, determine if you have interacted with our messaging, or determine whether you have viewed an item or link. All information these Technologies collect is aggregated and de-identified.
Functional. We may use Technologies to offer you enhanced functionality when accessing or using our Site, services, applications, or tools. This may include identifying you when you sign into our Site or keeping track of your specific preferences, interests, or past items viewed so that we may enhance the presentation of content on our Sites. If you do not allow these Technologies, then some or all of these services may not function properly.
Targeting. We may use Technologies to deliver content, including ads relevant to your interests, on our Site or on third-party sites. This includes using Technologies to understand whether the advertising you see is useful, such as whether you have clicked on an advertisement. Clearbit and our advertising partners may set these Technologies. Our advertising partners may use these Technologies to build a profile of your interests and show you relevant advertisements on other Sites.
Social Media. Social media services set these Technologies to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.
If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies, or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. You may also consider visiting aboutcookies.org, which provides helpful information about cookies. You can choose to disable cookies for our Site but this may limit (or in some cases completely disable) your ability to use our Site and Services. Alternatively, for some devices you may use your device’s platform controls to make choices about these Technologies. Please note that you must separately opt out in each browser and on each device and that cookie-based opt-outs are not effective on mobile applications.
Please note that you must separately opt out in each browser and on each device and that cookie-based opt-outs are not effective on mobile applications.
Publicly-Available Information:
We or our service providers may collect publicly available information about businesses and the personnel who work or were previously employed with them.
Third Parties:
Third parties, including certain data vendors and our customers, may provide us with information through licensing or other agreements or through sponsorship agreements. For example, we provide certain services to customers in which customers authorize us to collect certain information and data to develop professional profiles (“Business Contact Data”) that are compiled into our commercial database. We also obtain information from third-party providers, partners and integrators who gather data from a variety of sources including data co-ops or publicly-available sources. Such information could include identifiers, such as name, title, department company name, company’s officers, and certain company employees, business and/or cell phone numbers, fax number, office address, email addresses, employment and education history, social media data and similar information. For clarity, if we process personal information under a data processing addendum or similar arrangement, that data processing addendum governs and not this Privacy Policy.
In addition, we may collect information from third parties such as web-based and mobile networks, exchanges, aggregators and publishers that is collected from their sites and properties, which might include identifiers such as IP address, cookies and other unique identifiers that might be considered Personal Information. The type of information collected via the identifiers might include information about online behavior, such as pages visited, time spent on a web page, session start/stop time, whether the visitor scrolled through or clicked on an ad or webpage, referring website address and geolocation, that is then associated with the company identified.
Clearbit Indexers:
Our proprietary indexing systems ("Clearbit Indexers") collect information from a variety of sources in order to compile "Attribute Data" about corporations, non-profits, and similar entities ("Companies") and the professionals that work for them ("Professionals"). A complete list of Attribute Data we make available to users of the Site and Services (defined below) can be found at www.clearbit.com/attributes.
Our Clearbit Indexers collect a variety of information and data for purposes of creating our database of Attribute Data and for providing the Services. We collect Personal Information as Attribute Data, and to help us compile, organize, and verify Attribute Data, in the following ways:
(1) from publicly accessible sources, both online and offline, algorithmically through the Clearbit Indexers or provided by third parties;
(2) through licensing agreements directly with data brokers or other Companies; and
(3) directly contributed by individuals about both Professionals and Companies, except where such information is provided pursuant to an agreement in which Clearbit acts as a data processor.
We use Attribute Data to provide the Services, for internal research and development purposes, and to maintain and improve the quality of our Services. We may also use Attribute Data to collect metadata, such as activity signals or IP registration information. We use this metadata to improve the quality of the Clearbit Indexers, and to verify the accuracy, integrity, and completeness of our Attribute Data.
Our Services are designed to help our customers and partners in a wide variety of ways, including by helping them determine which Companies might make the best customers, identify the contacts within those organizations by department, role or seniority that might improve or expedite their interactions with those Companies, and enabling them to personalize their interactions with those Companies.
Clearbit Free Tools:
When you install a Clearbit Free Tool, you may make certain information and data available to us, such as your name, email address, location based on IP address, web history, and communications. Use of the Clearbit Free Tools is subject to the Clearbit Terms of Service, pursuant to which you confirm that you have the authority to share the information described in this subsection and to permit us to use any Personal Information we collect from you through the Clearbit Free Tools in accordance with this Privacy Policy.
We may use the information we collect in the following ways:
We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.
We may disclose information in the following situations.
We disclose information, such as Attribute Data, to our customers who may use this data for their internal sales and marketing operations, or in certain cases and with our permission, use it as part of their in-product offering.
We may also disclose Business Profile Information we collect and process for our Subscribers with our Subscribers. Our Subscribers’ privacy policies discuss how they will use this information.
We also disclose information with service providers and third parties for our operational purposes and other business purposes. Among other things, our service providers may provide web hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure (such as cloud computing), customer service, email delivery, security and other auditing, and similar services.
We also participate in some digital advertising networks (“Ad Networks”) with which we disclose certain information collected through cookies and other Tracking Technologies, as well as analytics about the information we disclose to the Ad Networks. Ad Networks place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.
We may disclose information about you to law enforcement, government officials, or other third parties if we believe in our sole discretion that it is absolutely necessary or appropriate in order to (i) respond to a subpoena, court order, or other binding legal process; (ii) comply with laws, statutes, rules, or regulations, including without limitation those designed to protect your privacy rights; (iii) prevent physical or other harm, financial loss, or infringement of your rights, Clearbit’s rights, or the rights of anyone else; or (iv) report suspected illegal activity or investigate and pursue violations of our binding contractual agreements.
In addition, we may disclose Personal Information as necessary in the event of a contemplated or actual merger, acquisition, reorganization, bankruptcy, or similar event for purposes consistent with that transaction. Note that, in such an event, information in our possession may be transferred to our successor or assign.
We may disclose Personal Information to our business partners and affiliates to fulfill our contractual commitments, or to provide you with a product or service that you have requested. We also disclose this information for marketing or sales purposes including in connection with conferences or events where (if applicable) you have consented to disclosure. We may also provide Personal Information to business partners we work with to jointly offer products or services, or whose products or services we believe may be of interest to you.
You have certain choices about your Personal Information. If you have questions or concerns regarding Clearbit’s collection, use or disclosure of your Personal Information, or if you wish to exercise your rights, including the right to be removed from our Database, please complete this form, contact us at privacy@clearbit.com or use any of the other methods described below. Where you have provided opt-in consent to the use of your Personal Information, we will also give you the option to opt out in a similar manner, as required by law.
Please note also that we may have information about you in some instances where we are acting as a data processor or service provider for other businesses. In such cases, we recommend that you contact the businesses to which you originally provided your Personal Information to complete the requests described below.
Opt-Out of Cookies and Other Similar Technologies. Your browser or device can allow you to opt-out of data collection through cookies or similar technologies. Please note that your experience using the Site or the Services might be degraded, or certain functionalities may not work, if you opt-out to such collection. Please see our Cookie Policy for more information.
Opt-Out of Marketing Communications. If you wish to opt out of our use of your contact information for our email marketing purposes, you can click the “Unsubscribe” button located within the most recent marketing email you received from us or submit your request at https://preferences.clearbit.com/privacy.
Additional Rights. Depending on where you are located, you may have additional rights. If you have any questions about whether these additional apply to you, please view the section titled “Additional Notices for Certain Jurisdictions”, below. When exercising such rights, we may ask you to provide us with information necessary to reasonably verify your identity before responding to your request. We will consider all requests and provide our response within the time period required by applicable law. Please note, however, that certain information may be exempt from such requests. If we deny your request in whole or in part, you may have the right to appeal the decision. In such circumstances, we will provide you with information regarding the appeals process.
Clearbit is based in the United States. Your Personal Information may be collected, transferred to, stored and otherwise processed in any country where we have facilities or in which we engage service providers, and by using the Site and/or Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country and where data may be accessible to law enforcement and national security authorities under certain circumstances.
You may be entitled to additional privacy notices depending on where you are located. Please see the appropriate subsection below that may apply to you.
Clearbit has prepared additional disclosures and notices for California consumers. Those additional disclosures can be found here.
If you would like to request that we refrain from selling your Covered Information (as defined under Nevada law), please submit your request at https://preferences.clearbit.com/privacy.
For disclosures required by the Colorado Privacy Act (CPA) regarding the categories of personal information, processing purposes, and information regarding personal information that we sell, please see the Information We Collect section of the Clearbit CCPA Policy, which can be found here. Please note that the term “share” is defined differently in the CCPA and the CPA; we do not share personal information with third parties, as those terms are used in the CPA.
Applicable state law (such as the Virginia Consumer Data Protection Act, Colorado Privacy Act, and the Connecticut Data Privacy Act) may give you certain rights. The law of your jurisdiction may permit you to request that we:
Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide our Services. If you ask us to delete it, you may no longer be able to access or use the Services.
If you would like to exercise any of these rights, please submit a request at privacy@clearbit.com or visit https://preferences.clearbit.com/privacy. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide the information identified in the webform (including at a minimum your name and email address) or as otherwise directed by us.
Clearbit may sell your personal information or use your personal information to send you targeted advertising. To opt out of such sales and targeted advertising, please visit this link: Do Not Sell Or Share My Personal Information.
If we deny your request to exercise any of the rights above, you may appeal that denial by contacting us in the manner described below and describing in detail why you believe the denial was in error. Your description must include your full name and email address, along with a copy of the denial notice you received from us.
Lawful Basis for Processing.
The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose your information. To the extent those laws apply, our legal grounds are as follows:
Where applicable, we will transfer your personal data to third countries subject to appropriate safeguards, such as standard contractual clauses.
Your Data Subject Rights.
The laws of your jurisdiction may give you the right to: be informed, access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, please contact us as set out below and specify which right you are seeking to exercise. We will respond to your request within 30 days. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may require specific information from you to help us confirm your identity and process your request, including, at a minimum, your name and email address. If personal data about you has been processed by us as a processor on behalf of a business customer and you wish to exercise any rights you have with such personal data, please inquire with our business customer directly.
If you have any issues with our compliance, you may contact us at privacy@clearbit.com. You also have the right to lodge a complaint with the data protection regulator in your jurisdiction. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
Clearbit considers the security of all the information and data within our control to be a top priority, and consistent with this we implement technical and organizational safeguards to protect from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, such information or data. However, no security system is impenetrable, and unanticipated system failures or the efforts of malicious actors are an unfortunate reality on the internet. Therefore, we cannot guarantee that the information and data within our control, including Personal Information, is absolutely secure.
Clearbit retains the information described in this Privacy Policy for as long as is necessary to comply with legal obligations, enforce our agreements, maintain existing relationships with our customers, and otherwise as might be necessary for our legitimate business interests.
Your browser settings may allow you to automatically transmit a Do Not Track signal to websites and other online services you visit. We do not currently recognize or respond to browser-initiated Do Not Track signals. To find out more about Do Not Track, please visit http://www.allaboutdnt.com. Please note that Do Not Track is a different privacy mechanism than the Global Privacy Control browser choice referenced below.
Clearbit provides business services, and as such we do not direct our services towards individuals under the age of 18. We do not knowingly collect Personal Information from individuals under the age of 18. If we become aware that we have collected Personal Information from individuals under the age of 18, we take steps to delete that information in accordance with applicable law. If you become aware that Clearbit has improperly collected information from individuals under the age of 18, please contact us immediately at privacy@clearbit.com.
Updates
We may update this Privacy Policy from time to time. If we make material changes to this policy, we will notify you, as appropriate, depending on the substance of the change, by email or by means of a notice on our website’s homepage.
If you have any questions that this Privacy Policy could not answer, please email us at privacy@clearbit.com or submit your request at https://preferences.clearbit.com/privacy.
If you wish to ask us any questions about this policy, or to exercise any of your rights described in this Privacy Policy, we can be reached in the following ways:
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.